Smart & Easy Guarantee

Our Smart & Easy Guarantee

We strive to exceed your expectations the first time, every time!

If you’re not completely satisfied with every aspect of your order, let us know. When possible, we will arrange to replace, exchange, repair or issue a refund—it’s that easy.

If you need to make a return, please contact a Customer Care Specialist to arrange a return.


Call: 1800 522 080 or email: hello@smartpractice.com.au

If you need to return something—call us!
Due to manufacturer and shipping restrictions, expired products, hazardous material and temperature controlled products are not returnable. Before opening handpieces/small equipment and special order items, please verify you have received the products you have ordered. 

Opened equipment that is deemed as faulty will be repaired or replaced in accordance with the manufacturer’s warranty. 
Please note any goods that have been opened, used or damaged can not be returned for change of mind.
Due to hygiene reasons & under the Health and Hygiene Laws, we cannot accept any exchange, returns or refunds on any non-faulty items under our PPE (Personal Protective Equipment) range, so please choose carefully! This includes our full range of Face masks, gloves & disposable gowns.