General Questions:

How Do I Modify or Cancel My Submitted Web Order?

To modify or cancel your order please call 1800 522 080 or email hello@smartpractice.com.au within 30 minutes of submitting your online order.

What is Your Returns Policy?

If your order has already been shipped, you can be rest assured that you are covered by our Smart&Easy Unconditional Guarantee. We strive to exceed your expectations the first time, every time. If you're not completely satisfied with every aspect of your order, let us know within 14 business days of receiving your order. We will arrange to replace, exchange, repair or issue a credit for the product– it's that easy.

Opened equipment that is deemed as faulty will be repaired or replaced in accordance with the manufacturer’s warranty.
Please note; we do not offer product returns based on Change of Mind, this includes and not limited to any personalised items, goods that have been opened, used or damaged. If goods have been personalised incorrectly and SmartPractice Australia accepts responsibility of the error, a discount or refund may be given.

Due to hygiene reasons & under the Health and Hygiene Laws, we cannot accept any exchange, returns or refunds on any non-faulty items under our Apparel & PPE (Personal Protective Equipment) range, so please choose carefully! This includes our full range of Face masks, support belts, gloves & gowns.


All Activator Instrument returns that are under the manufacturer warranty will need to be submitted direct to Activator International. Please refer to the warranty slip located in the original Activator instrument box. Should you require any support with your return process, please feel free to contact Activator Australia on 1800 522 080. 

What Shipping Options Are Available?

SmartPractice orders are shipped via our preferred carrier, Australia Post. 

All SmartPractice online orders by default will be sent via Australia Post - Regular Mail.

  • In-stock, non-personalised orders (submitted before 1pm AEST) will ship same day.

  • Orders shipped outside of Australia will be charged at International Shipping rates, and will be quoted at time of order

  • Personalised products will ship within 4-5 weeks, unless noted differently.

What Should I Do if there is an issue with my order?

If you receive an order that is missing items, call 1800 522 080 and let a Customer Care Specialist know within 14 days. Alternatively please email: hello@smartpractice.com.au

What is Your Price Policy?

Due to increased transportation costs and manufacturer's price increases, prices are subject to change without notice. Rest assured, saving your practice money is our goal and we'll continue to shop competition so prices remain 5-15% less than national leaders.

Let us know if you find it somewhere cheaper, we will do our best match any competitor in Australia!

What are the Hours of Operation?

Monday - Friday: 9:00am - 5:00pm AEST, closed Public Holidays.

Where Do I Send My Questions and Enquiries?


Customer Care Specialists: hello@smartpractice.com.au

For general information, ordering assistance, website related problems/suggestions or to inquire about adding your products to the SmartPractice assortment.


General Enquiries: 1800 522 080

Mailing Address:

PO BOX 5222
Hallam, Victoria 3803


Online Ordering & Payment:

  1. How can I order?
    You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. Once processed, you will receive order summary to your email. Order summary will also be stored to your account for future reference.

  2. Why should I buy online?
    Speeding up the process & easy ordering. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. You will also have easy access to all of your previous orders any time you want.

  3. What information should I input when ordering?
    Our online store  will ask for all the important information you should submit.

  4. What payment methods can I use?
    You can use Visa or Mastercard credit cards. We do also support Apple Pay and G Pay.

  5. What should I do if the payment is not accepted?
    Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact hello@smartpractice.com.au & notify us about the problem. We can manage the order manually.

  6. How can I change delivery address?
    Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

  7. How can I get a discount offer on bulk amounts?
    When you are logged in and you add products to shopping cart, discount will be automatically applied at the shopping cart. You just need to add the products and quantities you are interested in and click “add to cart.

  8. Can I cancel my order?
    If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact hello@smartpractice.com.au

  9. Do I have to order online?
    You can order by emailing us at hello@smartpractice.com.au, or calling us on 1800 522 080. Online ordering is preferred in most cases because by ordering online, you will save time, easier payment process and all the information about the order will be accessible for you anytime you need.
  1. Do you have the product in stock?
    We strive to hold as many of our products as possible in stock & readily available for shipping. All Standard Folding Cards, Postcards and Appointment Cards are printed on-site here in Australia with a 48hr turnaround time. 
    Personalised products excluding Print supplies, are printed with an overseas supplier. Order lead time can depend on the products and quantities requested. We suggest allowing 4-5 weeks for the delivery of all orders that include promotional personalised items.

  2. Can I return a product?
    If you want to return a product, please contact hello@smartpractice.com.au.

  3. How to contact customer service?
    If you have question regarding our online store (ordering, account questions, technical questions), or on pricing and shipping related issues, please contact hello@smartpractice.com.au or call us on 1800 522 080.