Online Ordering & Payment
Online Ordering & Payment:
How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. Once processed, you will receive order summary to your email. Order summary will also be stored to your account for future reference.
Why should I buy online?
Speeding up the process & easy ordering. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. You will also have easy access to all of your previous orders any time you want.
What information should I input when ordering?
Our online store will ask for all the important information you should submit.
What payment methods can I use?
You can use Visa or Mastercard credit cards. We do also support Apple Pay and G Pay.
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact firstname.lastname@example.org & notify us about the problem. We can manage the order manually.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
How can I get a discount offer on bulk amounts?
When you are logged in and you add products to shopping cart, discount will be automatically applied at the shopping cart. You just need to add the products and quantities you are interested in and click “add to cart.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com
Do I have to order online?
You can order by emailing us at firstname.lastname@example.org, or calling us on 1800 522 080. Online ordering is preferred in most cases because by ordering online, you will save time, easier payment process and all the information about the order will be accessible for you anytime you need.
Do you have the product in stock?
We strive to hold as many of our products as possible in stock & readily available for shipping. All Standard Folding Cards, Postcards and Appointment Cards are printed on-site here in Australia with a 48hr turnaround time.
Personalised products excluding Print supplies, are printed with an overseas supplier. Order lead time can depend on the products and quantities requested. We suggest allowing 4-5 weeks for the delivery of all orders that include promotional personalised items.
Can I return a product?
If you want to return a product, please contact email@example.com.
How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), or on pricing and shipping related issues, please contact firstname.lastname@example.org or call us on 1800 522 080.